We have 30 days of the Return policy for our products. If you found any problem with the product in these 30 days, please contact us at: email@example.com.
We stand behind the quality of our products and guarantee our workmanship 100%. We typically do not accept returns due to buyer’s errors such as incorrect selection of sizes, designs, colors, etc.
All products are customized based on customer’s demand so please check the size chart carefully before making a purchase, we can support exchange size or color but it will require handling and fulfillment fee, and the fee is based on the product’s option – this fee is only to run our system without profit, so we hope that you can understand this for us.
So check the size chart before ordering, you still can contact us within 12 hours after the order was made if you want to change any order’s information (for free), we will update so do it as soon as possible.
In other cases, we do not support return for any reason such as “no more interest” or “don’t like anymore”.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 5-7 business days from when you received this item for any of the following reasons:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
Please email us at firstname.lastname@example.org, and provide a photo of the product you received along with detailed shots you wish to include. We need this information as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at email@example.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
To receive a replacement, the product must be in good condition. No damage, unused and it must be in its original package.
Shipping charges are not refundable.
Promotions and discounts will not be reimbursed.
You have to send us an email that you want to exchange the product for some reason ( mention the exact reason for exchange ) along you must submit proof that you purchase the product from us. Such as the receipt of buying the product.
We will not take any restocking fee during the return of the product.
But customers have to pay the return cost to the logistics department.
Exchanges (if applications)
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days. Your exchange order will be processed immediately so you can get your new items ASAP!
All products are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Missing refunds (If applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you want to cancel the order, please do contact email@example.com within 24 hours from the time your order is placed, our support member will help you ASAP. If 24 hours have gone by since your purchase, unfortunately, we can’t cancel your order.
Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss.